At the end of June we launched our self-built customer center and announced we would move existing customers over step by step. That’s done: the migration is complete, all customers now run on mein.xaweho.de. The old customer center has been shut down.
What this means for you
One login for everything: contracts, invoices, tickets, orders and cancellations now run in one place. SEPA direct debit is now available to all existing customers as a payment method, and the self-service functions — plan upgrades, domain management, invoice archive — apply to everyone.
If you still have a bookmark for the old address: delete it. mein.xaweho.de is the one address that stays.
If the login acts up
Use the “Forgot password” function on the login page — the reset link goes to the email address we have on file for you. If you can’t get in at all, reach us via the contact form; we’ll sort it out together.
And thanks
The migration ran in stages over almost two months, so nobody had to move overnight. Thanks for the patience — and for the feedback from the first weeks, some of which went straight into the customer center. Anything still missing or clunky: open a ticket, we read everything.