Service agreements (SVB)
Available in German only — the German version is binding.
This page would normally show our product-specific service agreements. We keep our legal documents in German only: they are contracts under German law, and a translation without legal review would create more confusion than clarity. The German version is the legally binding one.
Each SVB specifies scope of service, duties and acceptable use for one product family — web hosting, mail, storageDRIVE, dedicated servers and colocation.
Questions about any clause? Open a ticket — we are happy to explain what a specific section means in plain English.